Frequently asked questions about: Custom Stamps | Washi Tapes | Payment | Workshops | Shipping | Returns and Warranty
Custom Stamps
Yes, please fill out this form for a quotation.
– Image / design
– Preferred size
– deadline
Requesting a quote is free.
There is no minimum required to place an order.
It depends on the size and design of your stamp. Use our price calculator for an estimate or contact us to get pricing fit to your requirements.
Texts or handwritten designs may start at .10 cm in height;
Line art illustrations start at 1 inch;
Detailed text and illustration at least 2.5 x 2.5 inches.
The size of your stamp may adjust slightly depending on its proportions. If you have a design we can easily provide a quote.
Custom stamps are made to order. We have a minimum of (3) weeks or twenty-one (21) working-day lead time.
Yes, I can. Fill out the order form and upload design peg(s) or description of what kind of stamp you need.
Design studies require down payment of ₱1000 / USD 20. Which includes three (3) design choices and two (2) revisions.
This is not available for rush orders.
We accept rush orders depending on our schedule.
A corresponding rush fee will be charged based on the difficulty of your project. Please consult with our team to determine how much we can shorten the lead time. Production times may vary for each order.
Ink is not included with your order. We do not produce self-inking stamps as of the moment.
Inks may be purchased as an add-on to your order. Browse our selection of inks here.
Washi tapes
Fifty (50) pieces of one design.
Twenty five (25) pieces per design is exclusive to repeat customers.
Our lead time is 5-8 weeks depending on international freight seasons and customs. There may be delays when clients are late with their submissions or payment, acts of God, random customs inspections, or Holidays.
Samples of washi tapes can be inspected in our pop-up studio, by appointment.
Yes. Please note that prices fluctuate based on the USD exchange rate.
To compute for the current rate: Take the listed price and type it on Google search ex. “29 USD to PHP” to get a rough estimate of our current price.
Washi tape widths from 5mm to 100 mm
Clear PET Tape, Foil Washi, & Stamp washi. Please note that for every custom project we need time to inquire how much the project will cost.
Yes, once the tapes have arrived in our studio.
We do not accept pre-payment of local shipping because we do not know the final weight of your order. The client shoulders the shipping fee.
We allow this on a case-to-case basis. Only the delivery period can be rushed.
Orders are subject to a production period of 20 days (excluding holidays and weekends) and designs files must be ready-for printing.
Rush fees are computed by the final weight of the order.
Special executions such as custom wrapping specifications (ex. bundle two designs in a heat seal packaging, eco wrap, etc.) can be accommodated.
Customization is subject to additional prices which can be requested prior to placing an order.
Yes. Our printers are contractually obligated to honor our copyright agreement. They are only legally allowed to produce your tapes when an order is placed.
Yes, they are all accessible through our FB Group.
Payment
We accept payments made via
Bank of the Philippine Islands (BPI)
Gcash
Maya
and all major credit cards through our online shop checkout.
Clients are asked to pay a full amount of the project before we proceed with the production of your order.
No proof of payment, no order processing.
Taxes are included in your fees to cover the fluctuating USD-PHP daily exchange rates.
Yes. Kindly indicate that you need one in your order notes and following information if you require a receipt:
Official business / official name:
Tax Identification Number:
Address:
Workshops
1-on1 workshops and up to groups of three can be accommodated in our pop-up studio in Quezon City.
For groups of 4 or more, we conduct them at a nearby cafe across the street.
Workshop inclusions are mentioned on the details page of our shop.
We provide materials for most of our workshops, you just need to bring yourself.
You may book a private workshop according to your preferred date (subject to availability).
Our public workshops happen all year round and is posted on our home page, social media, and e-newsletters.
We can conduct workshops in most areas within Metro Manila.
For workshops outside of Metro Manila, transportation fees and lodging (if more than one day) must be shouldered by the client.
Yes, we can accommodate corporate bookings.
Please contact us for your specific requirements.
Shipping
We ship everywhere in the Philippines and internationally.
For international orders, you may request a shipping quotation before placing an order.
Our pop-up studio is located at 44 Matimtiman St., Teaches Village, Quezon City. You need to set an appointment before visiting unless we have an open studio event where you may walk-in.
Our alternate address, where we ship washi tapes from is near the SM North – Waltermart Munoz area.
via GogoExpress
2-3 working days for Metro Manila, 5-working days everywhere else in the Philippines.
via Grab or Lalamove
same-day delivery for ready orders.
The delivery times may vary depending on our service provider. We recommend studio-pick up for rush orders.
We ship via GogoExpress. When they are unable to service certain areas, we ship via LBC or JRS Express.
Studio pick-up is also available primarily at our Pop-up Studio and washi tapes from our Main Studio. Both ship from Quezon City, Metro Manila.
Returns and Product Warranty
All sales are final and non-refundable.
We strongly encourage you to review the item description carefully before purchasing. If needed, we’re happy to provide additional photos to help you make an informed decision.
Custom made stamps may be sent for touch-up and minor repairs upon assessment of the item. This service is free except for shipping which is shouldered by the client.
Warranty does not apply to all unmounted stamps, ink pads, pre-ordered items shipped from abroad, and sale items.
You may send your stamp back to the Marz Today studio after confirming your request for a handle change in writing.
Once we receive your request, your stamp will be assessed through our correspondence or upon inspection. If the stamp is undamaged, a minimal fee will apply for the handle replacement. If it is assessed as damaged, the handle replacement will be free of charge. Please note that shipping costs are not covered.
Something’s not right. My question is not here. Please contact us.